ITIL version 3

About this course

Service lifecycle

Functions and processes
Image Introduction
(19 minutes and 23 seconds)
Image Service Management
(13 minutes and 51 seconds)
Image Service Strategy
(42 minutes and 20 seconds)
 Functions and processes in Service Strategy
(38 minutes and 13 seconds)
Image Service Design
(50 minutes and 10 seconds)
 Functions and processes in Service Design A
(49 minutes and 54 seconds)
Functions and processes in Service Design B
(36 minutes and 29 seconds)
Image Service Transition
(31 minutes and 30 seconds)
 Functions and processes in Service Transition A
(31 minutes and 40 seconds)
Functions and processes in Service Transition B
(23 minutes and 58 seconds)
Image Service Operation
(38 minutes and 15 seconds)
 Functions and processes in Service Operation A
(23 minutes and 16 seconds)
Functions and processes in Service Operation B
(35 minutes and 33 seconds)
Image Continual Service Improvement
(48 minutes and 37 seconds)
 Functions and processes in Continual Service Improvement
(23 minutes and 22 seconds)

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