This one day in-company training covers the basics of process management.

After the course the trainees are able to understand, describe and create processes and work instructions.

Also covered are a few basic techniques to analyze and improve processes

This two day in-company training provides insight into the various ITIL v2 processes and their interrelationships.

The learning objectives are focused on preparing for the EXIN exam for achieving the "Foundation Certificate in IT Service Management V2".

This three day in-company training provides insight into the various ITIL v3 processes and their interrelationships within the service lifecycle.

The learning objectives are focused on preparing for the EXIN exam for achieving the "Foundation Certificate in IT Service Management V3".

This two day in-company training covers the basics of communication by phone.

After completing the course, the trainees can recognize and address customer's service demand.

Objectives also include the techniques and knowledge to enable them to structure and direct in - and outgoing calls.

This two day in-company training covers behavioral styles by using a model based on the Meyers-Briggs-Jung model.

After completing the course the attendees to can recognize and describe their own behavioral style and that of others.

After completing the course the attendees can also describe and recognize the strengths and pitfalls associated with their own behavioral style and that of others .Simultaniously they can adapt their communication to achieve maximal rapport.

This two day in-company training covers the basics of creating, delivering and evaluating a training. After the course, the attendees are able to create their own training, document and deliver it.

The methodology upon which this course is based is "accelerated learning" founded on Gardner's multiple intelligences.

Other topics discussed are feedback and basic coaching techniques.