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ITIL version 2

This online training provides insight into the various ITIL v2 processes and their interrelationships.

The learning objectives are focused on preparing for the EXIN exam for achieving the "Foundation Certificate in IT Service Management V2".

Service support

 

Service delivery

Image Service Management
(28 minutes and 41 seconds)		      Capacity Management
(16 minutes and 58 seconds)		 
Image Incident Management
(23 minutes and 11 seconds)		      Availability Management
(27 minutes and 25 seconds)		 
Image Problem Management
(26 minutes and 27 seconds)		      IT Service Continuity Management
(16 minutes and 37 seconds)		 
Image Change Management
(24 minutes and 39 seconds)		      Service Level Management
(22 minutes and 46 seconds)		 
Image Release Management
(30 minutes and 23 seconds)		      Financial Management for IT Services
(15 minutes and 12 seconds)
Image Configuration Management
(27 minutes and 11 seconds)		     Security Management
(23 minutes and 31 seconds)
Image Servicedesk
(21 minutes and 42 seconds)