This online training provides insight into the various ITIL v3 processes and their interrelationships within the service lifecycle.

The learning objectives are focused on preparing for the EXIN exam for achieving the "Foundation Certificate in IT Service Management V3".

Service lifecycle				Functies en processen
		Introduction (19 minutes and 23 seconds)
		Service Management (13 minutes and 51 seconds)		Short intermezzo (15 minutes and 05 seconds)
		Service Strategy (42 minutes and 20 seconds)		Functions and processen in Service Strategy (38 minutes and 13 seconds)
		Service Design (50 minutes and 10 seconds)		Functions and processen in Service Design A (49 minutes and 54 seconds)
				Functions and processes in Service Design B (36 minutes and 29 seconds)
		Service Transition (31 minutes and 30 seconds)		Functions and processen in Service Transition A (31 minutes and 40 seconds)
				Functions and processes in Service Transition B (23 minutes and 58 seconds)
		Service Operation (38 minutes and 15 seconds)		Functions and processes in Service Operation A (23 minutes and 16 seconds)
				Functions and processes in Service Operation B (35 minutes and 33 seconds)
		Continual Service Improvement (48 minutes and 37 seconds)		Functions and processes in Continual Service Improvement (23 minutes and 22 seconds)

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